Privacy Policy

1. Introduction

KLW Painting Services Inc (“Company,” “we,” “our,” or “us”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, request a free estimate, communicate with us, or use our services.

By accessing our website or giving us your information, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following categories of information:

A. Personal Information You Provide

• Full Name
• Phone Number
• Email Address
• Property Address
• ZIP Code
• Service Details
• Photos submitted for project evaluation

B. Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Pages viewed
• Time spent on pages
• Referring website
• Interaction data

C. Communication Data

• Call recordings (for quality and training purposes)
• SMS communications
• Email correspondence
• Website form submissions

3. How We Use Your Information

We use collected information to:

• Provide painting estimates and services
• Schedule appointments
• Respond to inquiries
• Send service updates and reminders
• Improve our website and customer experience
• Conduct advertising and marketing campaigns
• Comply with legal and regulatory obligations

4. SMS & Phone Communications (TCPA & A2P Compliance)

The estimate form on our website is the only place where we collect phone numbers and SMS consent online. When you enter your phone number in the estimate form and check the SMS consent box, you agree to receive:

• Phone calls
• Text messages (SMS/MMS)
• Appointment reminders
• Promotional offers

These communications may be sent using automated technology.

Message frequency may vary. Message and data rates may apply.

You may opt out at any time by replying:

• STOP to unsubscribe
• HELP for assistance

Consent to receive marketing communications is not a condition of purchase.

For the full terms of our text messaging program, see our Terms & Conditions.

We comply with the Telephone Consumer Protection Act (TCPA) and A2P 10DLC messaging regulations.

5. Email Communications (CAN-SPAM Compliance)

If you provide your email address, you may receive:

• Service-related communications
• Appointment confirmations
• Promotional emails

You may unsubscribe at any time by clicking the “unsubscribe” link included in our emails.

6. Cookies & Tracking Technologies

Our website may use:

• Cookies
• Google Analytics
• Google Ads tracking tools
• Meta (Facebook) Pixel
• Other advertising and analytics technologies

These tools help us:

• Analyze website traffic
• Measure advertising effectiveness
• Improve user experience

You may disable cookies through your browser settings.

7. How We Share Information

We do not sell your personal information.

We may share information with trusted third-party service providers that assist us in operating our business, including:

• Customer Relationship Management (CRM) platforms
• Advertising platforms
• Website hosting providers
• Payment processors
• Call tracking providers

These providers are required to maintain reasonable security measures and confidentiality.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We may also disclose information if required by law or legal process.

8. Data Security

We implement commercially reasonable security measures including:

• SSL encryption
• Secure hosting environments
• Restricted access controls
• Password-protected systems

While no system is completely secure, we take appropriate steps to protect your information.

9. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have the right to:

• Request access to personal information we collect
• Request deletion of your personal information
• Request correction of inaccurate personal data
• Request information about how your data is used

To exercise these rights, contact us at:

Email: klwpaintinginc@gmail.com
Phone: (781) 921-6489

We will respond within the timeframe required by applicable law.

10. Data Retention

We retain personal information only as long as necessary to:

• Provide services
• Fulfill contractual obligations
• Comply with legal requirements

11. Children’s Privacy

Our services are not directed toward individuals under 18 years of age. We do not knowingly collect personal information from minors.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.

14. Contact Information

KLW Painting Services Inc
244 Kennedy Dr, Apt 302
Malden, MA 02148
Phone: (781) 921-6489
Email: klwpaintinginc@gmail.com